Never miss a plumbing job again

The agent recognises emergency keywords — burst pipe, flood, no hot water, leak through ceiling, blocked toilet — and prioritises them. If you've set emergency rates separately from standard rates, the agent gives the customer your emergency call-out fee and asks how quickly they need someone. You see the conversation flagged urgent in your dashboard so you can decide whether to break off your current job.

For common jobs with predictable scope — replacing a tap, swapping a toilet, fixing a leaking trap — the agent gives ballparks from your set ranges. For anything that genuinely needs eyes on it (boiler repairs, slow leaks behind walls, drain clearance) the agent gathers the relevant info, gives a ballpark range with a clear 'we'll confirm once we've seen it' caveat, and holds the message for your approval before sending.

You set your labour rates in the agent. For parts, the agent says materials are quoted separately based on what's needed — exactly how you'd handle it on the phone. The agent doesn't try to price up specific fittings or pumps because that needs you on site. It's honest with the customer about what can be ballparked and what can't.

Only if you've set an emergency rate range and clear hours when it applies. Outside those parameters, anything to do with emergency pricing gets held for your approval. The agent will tell the customer 'I'll get this confirmed and come straight back' rather than guessing.

Yes — landlord plumbing checks, gas safety certificates (if you're also Gas Safe registered), water hygiene risk assessments. The agent recognises these enquiries and handles them differently from one-off domestic jobs. It asks the right questions — number of properties, certificate due dates, whether they want it on a recurring schedule — so the conversation gets you closer to a booking.

The agent picks up on signals — language like 'my elderly mother', 'I'm 87', 'I can't get to the stopcock' — and flags these conversations for your attention. The agent won't try to handle a vulnerable customer's emergency through a chatbot. It gives reassurance and tells them you'll call back personally as soon as possible.

During onboarding you set your standard call-out fee, your hourly rate, your emergency rate, and your minimum charge. The agent uses these for any conversation where pricing comes up. If your rates are different for weekends or evenings, you set those too and the agent applies the right one based on when the message comes in.

The agent confirms a visit with the customer — agrees a day and a rough time window — and that confirmation appears in your dashboard for you to add to your own diary. It is not a calendar integration. You stay in control of your schedule and decide what gets booked in.

Yes. SMS, WhatsApp, and a chat widget for your website — all three feed into one inbox. Plumbing customers often send photos of leaks on WhatsApp, and the agent handles those properly: it acknowledges the photo and asks the relevant follow-up questions to gauge the job.

£59 per month with a 14-day free trial. Everything is included — missed call text-back, SMS, WhatsApp, dashboard, the AI agent, and credential verification. No setup fees, no minute limits, no overage charges. One missed boiler swap pays for the year.